[rant] A local "Dollar Store" just lost my business. When I got home, I sent their company the following "feedback."
Quote:
You have just lost a valued customer.
I've shopped with ****** Dollar for about as long as you've been in business, almost always paying with cash. This morning I stopped into your store for last minute Christmas items and gifts. Not having cash with me, I presented my Visa credit card as payment. The cashier informed me that ****** Dollar required a pin number for this credit card! I've used this same card for a number of years in hotels, restaurants and stores in three states and have never once been asked to provide a pin number for any purchase with this card. Needless to say, I left the merchandise on the counter and had to walk out in embarrassment.
At the ****** grocery store next to yours, I have for years purchased thousands of dollars in groceries and they've never once asked me for a pin number for any credit card. I DO NOT use debit cards.
If your company is so paranoid about credit card fraud that it would risk losing good customers who would more than make up the differences with their frequent purchases then so be it. I will happily inform everyone I know of your asinine credit card policy.
Things may be different where you are but I live in a very small town and am unaccustomed to this. I've taken credit cards at MY business for years and have never been defrauded by credit card payment. I think a driver's license would have been sufficient.
I know this is of little interest to anyone. I just needed to blow off some steam about it.[/rant]